Travel Updates: No escape: Scoot adds payment processing fees for Apple Pay, Google Pay and PayPal

Source:

https://milelion.com/2025/09/27/no-escape-scoot-adds-payment-processing-fees-for-apple-pay-google-pay-and-paypal/

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Scoot has expanded its controversial payment processing fees, now applying a 2.2% charge to Apple Pay, Google Pay, and PayPal. This closes a loophole passengers previously used to avoid the fee, which Scoot reinstated in February 2025 after scrapping it in 2019. While rates were slightly adjusted—Visa and Mastercard fell from 2.26% to 2.2%, while Amex and JCB rose—UnionPay was removed altogether. The surcharge applies to both revenue and award bookings, calculated at checkout.

Currently, only payments via Alipay, PayNow, Scoot vouchers, or full KrisFlyer miles redemption avoid the fee. Malaysia flights are uniquely exempt, with Scoot confirming this is intentional. Elsewhere, including Australia, Japan, Taiwan, Thailand, Indonesia, and Vietnam, the charge applies.

This update resolves a quirk affecting KrisFlyer UOB Credit Cardholders: they previously had to choose between booking via the Scoot-UOB portal (to enjoy perks but incur fees) or the public site (to avoid fees but lose benefits). With the loophole closed, card perks are “free” again, though still wrapped in extra costs.

The move contradicts Scoot’s 2019 promise that advancing payment technology allowed global removal of such charges. Instead, Scoot now aligns with rivals like AirAsia and Jetstar by reintroducing drip pricing tactics—showing lower upfront fares, then adding fees later.

For customers, the surcharge means paying extra to earn credit card miles. With 4 mpd cards and a valuation of 1.5¢ per mile, the math can still work out, though benefits shrink. Credit cards also provide cashflow flexibility, chargeback rights, and complimentary travel insurance—advantages not available with PayNow.

Ultimately, Scoot’s U-turn reduces fare transparency, leaving travelers to weigh between absorbing the 2.2% fee or switching to the few remaining no-fee payment options.