Rewards Updates: How does Scoot’s Cancel Your Trip feature work?

Source:

https://milelion.com/2025/10/05/how-does-scoots-cancel-your-trip-feature-work/

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Scoot’s Cancel Your Trip add-on, introduced in 2024, gives passengers flexibility to cancel flights for any reason up to four hours before departure, provided they haven’t checked in. Instead of a cash refund, customers receive Scoot vouchers equal to the full booking value (including add-ons like seats, meals, and baggage), excluding the add-on fee itself, insurance, and payment processing charges. Vouchers are issued within 24 hours, valid for one year, and must be used in a single transaction. Partial cancellations aren’t allowed—the entire booking and all passengers must be cancelled together.

The add-on must be purchased either during booking or within 24 hours, and applies to all passengers on the reservation. Prices start from S$20 for regional routes (e.g., Kuala Lumpur) and go up to S$104 for long-haul destinations like Athens; round-trip tickets double the cost. Cancel Your Trip isn’t available for flights to or from India and South Korea, KrisFlyer portal bookings, or award tickets. Ineligible passengers (e.g., KrisFlyer Elite tiers booking via the KrisFlyer portal) instead see an option to expand a one-time flexibility waiver.

In contrast, Scoot’s Change Your Flight add-on, from S$15, allows unlimited date and time changes but locks passengers into the same route. Cancel Your Trip is more flexible since vouchers can be applied to any destination, effectively giving travelers freedom to switch trips altogether.

The add-on is best for passengers who want maximum flexibility, especially if uncertain about both travel dates and destinations. However, for those committed to flying a specific route but needing only date flexibility, Change Your Flight is the cheaper and more practical option.