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College president Tiffany Hernandez apologized to graduates and attendees, explaining that the problems stemmed from the AI name-reading tool being used. Some students’ names were read incorrectly, while others were skipped entirely because of timing issues as graduates crossed the stage. Initially, affected students were told they would not be allowed to walk again, but after backlash from attendees and viewers, the college eventually offered do-overs with a human announcer reading the names aloud.
AI graduation announcers have become increasingly popular in recent years because they promise more accurate pronunciation of diverse names. Platforms such as Tassel allow students to submit and preview pronunciations ahead of ceremonies using AI-generated voice models trained on professional voice actors. However, the Glendale incident highlighted concerns that automated systems can still fail during live events and may feel impersonal during meaningful milestones.
Some schools are now considering hybrid approaches that combine AI pronunciation assistance with human announcers. Another company, StageClip, offers tools that help human announcers practice names instead of replacing them entirely.
Critics argue that using AI for ceremonies risks prioritizing efficiency over personal connection. June Prakash recently warned that having a real person take the time to learn students’ names conveys respect and belonging in ways automated systems cannot fully replicate.
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